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Hotline: 400-686-0075

Privacy Policy

Effective starting from January 1st, 2019.

Guangzhou Ribo Biotechnology CO., Ltd. (hereinafter referred to as “RiboBio”, “we” or “our company”) explains in this privacy statement how we receive, collect, use or forward information about you (website visitors or mobile users) and the company or other legal entity you represent through www.ribobio.com and other websites operated by our company which contain direct links to this statement. RiboBio conducts business through its direct and indirect subsidiaries and affiliates.

By using our services, you are agreeing to this privacy statement. Please read them carefully.

Application Scope

The statement applies only to the information collected through our site, and is not applicable to any other data collection or processing including but not limited to offline operations, other products or services that are not directly linked to this statement, or the information collected by other companies at any third-party sites we may link to.

Information Actively Submitted

If you create an account, order a product, register for a service or otherwise send us data through our site, we will collect information about you and the company or entity you represent, such as name, organization, address, email, phone, fax and ID. You may also provide specific information by interacting with our site, including payment information, shipping detail, customized design, job resumes and more. Under these circumstances, you will know what data we collect because it was actively submitted by you.

Information Automatically Collected

When you visit or access our website, we will automatically collect the URL of the site you access, the browser, the IP address of your computer, the IP interface through which you link, the date/time you access our site, the data transferred, the pages you visit, the duration of the visit, the transaction records with our site and other clickstream data. In the case of mobile devices, we will also collect your device information (operating system version and device hardware), unique device identifier (including device IP address), mobile phone number and geographic location data. These data are automatically generated and collected as part of the standardized operation of our site. In addition, we use “cookies” to enhance and customize your experience on our site. A cookie is a small data file that can be stored on the computer or device you use to access our site. You can set your browser to disable cookies, but doing so may prevent us from providing convenience or proper functions on the site. (If you wish to block all cookies, please refer to the information specific to the browser you use.)

Use of Information

With the information you actively submit through our site, we can fulfill product orders, provide the services and information you request, and otherwise respond appropriately to requests and complete transactions. With the information automatically obtained, we can enhance the features of our site and customize your experience, as well as improve the content, design and navigation of our site in other ways. To the extent permitted by law, we may combine various types of data collected for marketing analysis and other researches to help make business decisions. The analysis and research activities can be conducted through third-parties using anonymous data and aggregated statistics generated from the information we collect.

For products ordered through our website, we may contact you by email for order confirmation, quotation confirmation, delivery notice, etc. If you are a registered user, we may also email you about the status of your account or related changes to the agreements or policies.

Marketing Notice

Subject to applicable legal requirements (with your prior consent), we may use the contact details you provide from time to time to send you the updated product/service information that we think may be useful to you. If you do not wish to receive our marketing reminders, you may choose to unsubscribe by rejecting the service at registration or other information collection points, or by following the unsubscribe instructions included in relevant emails.

Information Sharing and Transferring

We do not disclose your personal information to third parties except in the following cases:
(a) When we have your explicit consent to do so;
(b) When we disclose to our subsidiaries, affiliates and service suppliers in order to fulfill orders, provide services, or otherwise perform contractual obligations to you;
(c) When we disclose to a service provider acting on our behalf or in accordance with our instructions (such as IT companies, credit card processing agents, credit rating agencies or legal, financial and other consultants) to perform certain functions;
(d) When we act in accordance with investigations by law enforcement agencies or upon receipt of a court order; or
(e) When we are required to disclose to courts or public authorities to protect you, our company or third parties from fraud, personal safety or other damages. Service providers acting on our behalf shall abide by this statement and comply with confidentiality policies, and will only be permitted to access your personal information for reasonably necessary causes. We may share or transfer your information in the event of a merger, acquisition, restructure or sale of our business or assets, provided that the recipient of the information will use the information as required.

Server Location

When you use our site, your personal information will be transferred to the server of our company.

Data Retention and Access

Our retention period for the data collected is at least equal to the minimum period and at most as long as the maximum period required by applicable laws. You can save, correct and/or update your information by accessing your account or profile on our site, call (86)400-686-0075 to request a summary of the information we have about you, or ask to have the information on your account corrected, updated or deleted. We will comply with such requests according to applicable laws.

Information Security

We take commercially technical, physical and organizational precautions against unauthorized access, loss, misuse or alteration of the information you provide to us. In spite of these reasonable steps, no computer system or information transmission can be 100% secure or error-free, therefore, we don’t guarantee that your information shall remain confidential under all circumstances. It is your obligation to safeguard your own password, ID number or other personal information related to the use of our website.

RiboBio and its entities are responsible for the personal information they collect and perform privacy protection in strict accordance with applicable laws and regulations.

Privacy Policy Changes

We reserve the right to change this privacy policy from time to time at our sole discretion, and will notify you of the changes by indicating the date of the latest update as the effective date of this policy. By accessing our site, you are accepting the statement at that time as the valid version. We encourage you to regularly review this page to make sure that keep track of relevant changes

Questions and Suggestions

Should you have any questions or suggestions about this policy or the information you submit to us and how they’re used, please contact us at (86) 400-686-0075.

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